We strive to create amazing jewelry handcrafted by vulnerable women, and hope that you are happy with your Fashion & Compassion purchase!
In case of damage, we repair certain jewelry items on site. If you have a piece of jewelry made by our artisans in Charlotte, NC, we will repair at no charge if your item breaks within the first 6 months (please bring your receipt if possible or we can pull you up in our system). If you’ve had an item longer than 6 months, no worries! In order to make sure we pay our artisans a living wage, we charge a repair fee for older items based on the complexity of the repair:
Simple repairs (stretch bracelets, jump ring repairs, etc) - $5.00/repair
Complex repairs (necklace restringing, leather cord replacement, etc) - $15.00/repair
Please note that if your item is no longer in our seasonal line, we may not have replacement beads or components to match the original design. If your item breaks, please save all components so we have a better chance of being able to repair for you!
Please send an image of the broken item to firstname.lastname@example.org, and we’ll let you know how we can help.
Thanks for empowering vulnerable women in our world!
-Fashion & Compassion Team